Beauty Is In The Eye Of The Person Who PAYS THEIR BILLS
My little studio was contracted to do four pieces for a client that had a tradeshow coming up. We had never worked with the client before, so we requested reference material for their brand. For color reference, they sent us the package design they did for their boxes.
Client: “I don’t like the colors you chose; they don’t speak ‘beauty’.”
Me: “I used the exact colors from the color reference you sent.”
Client: “No, your colors don’t speak ‘beauty’. I don’t think you understand our aesthetic.”
After we submitted three different designs, the client then made their own designs in Word, using pieces from the designs we submitted. They then demanded that we remake them to be printable.
Finally, they refused to pay us more than the initial deposit.
Question of the Week
Have you ever served a bad customer who got what they deserved?
