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An Hour In Customer Service Is A Relative Unit

, , , , , | Right | May 13, 2021

Me: “Thank you for calling the service desk. This is [My Name].”

User: “Finally! Do you know how long we’ve been waiting?”

Me: “Seven minutes, fifty-three seconds.”

User: “No, it’s been an hour!”

Admittedly, depending on which helpline they called first, they could have been pushing buttons and gotten into a loop, but it’s less likely. The other main hotline users have access to is an HR line and they have about three options that will reroute to us due to password resets.

Me: “Which number did you call?”

User: “We’ve been waiting for an hour!”