Affirmed
(I’m the only female who works at this particular comic book store. My boss isn’t particularly happy that I was hired because I’m a woman, and he’s made backhanded and insulting comments since the day I started working there.)
Customer: “It’s a pretty refreshing change to see a woman here.”
Me: “Thank you, sir. I’m glad I could help you! I think you’ll really be pleased with your selection.”
Customer: *to my boss* “She was really great. She knew more about the Justice League than I ever did! She introduced me to a couple new lines too. Good job hiring her!”
My Boss: *in a condescending tone* “Yes, well, she’s our affirmative action, if you get what I’m saying.”
Me: *to customer* “Here you go, sir. I also included an invite for our free comic book day in a couple of weeks, I hope you can make it back over. We’ll have some I think you’ll really like!”
Customer: “Thank you! You were a fantastic help.” *to my boss* “Perhaps you should be careful how you speak about your employees. You could offend someone.”
My Boss: *brushes it off* “Yeah, okay…”
(A week later, my boss was fired. Turns out the customer was the owner’s brother doing a little secret shopping for him!)
Question of the Week
Have you ever served a bad customer who got what they deserved?