Actions, Meet Consequences
Client: “I am not happy with your work. I turned down another quote to work with you, so I want more out of you.”
Me: “What did the other people quote you?”
Client: “I’ll email it to you.”
Within a minute, the forwarded email arrives in my inbox.
Me: “They quoted you twice my rate for half my work.”
Client: “Which is unacceptable! We need to revisit your output.”
Me: “And my quote.”
Client: “Exactly!”
The client didn’t exactly understand what I meant by that until he saw my quote rise with his heightened output expectations.
Question of the Week
Have you ever served a bad customer who got what they deserved?
