Your Ability To Accept Help Is Useless
I answer the phone, as I do hundreds of times a day. The caller sounds to be in her thirties or forties.
Me: “Good morning, [Business]; this is [My Name].”
Caller: *Silence*
Me: “Hello?”
Caller: “Oh… uh… Who is this?”
Me: “[My Name] at [Business].”
Caller: “Is this the assisted living place at [Hospital about twenty miles away]?”
Me: “No, this is [Business]. We’re not associated with [Hospital].”
Caller: “Oh… Can you transfer me to them?”
Me: “I’m sorry, no. We’re not associated with them. I have no way to do that. I could—”
Caller: “Well, you’re just no help at all!” *Hangs up*
I was going to offer to Google the correct number for them, but some people just can’t be helped.
Question of the Week
Have you ever served a bad customer who got what they deserved?