What Have You Been Doing Up Until Now?
Caller: “I got this past due statement from your company that lists the invoices that we haven’t paid. We’re currently on a credit hold with y’all.”
Me: “Did you have a question about any of the invoices?”
Caller: “Well… If we pay these invoices, do we get off the credit hold? Is that how this works?”
Me: *Internally* “How else do you possibly picture this working?”
Question of the Week
Tell us about a customer that lied or scammed to get what they wanted.
