(I work in a hospital lab. We often will send samples to other labs if specialized testing is requested (especially genetic testing). When we pack it, the boxes are labeled all over with stickers that say “temperature sensitive,” and “human origin specimens.” We also send a shipping manifest electronically to the lab so that they know it’s coming and can match the samples to the paperwork. We get a doctor who calls and wants to know why he hasn’t seen results on a patient from about three weeks ago. We call the lab we had sent it to.)
Lab Assistant: “I’m wondering about a sample we sent you a while back. Do you have an update on it? It’s—” *gives the identifying information*
Other Lab: “We never got it. We called Veronica about it.”
Lab Assistant: “What are you talking about? We don’t have a Veronica. The contact name on the shipping manifest would be our supervisor, [Name] and it was signed by [Other Name]. We have a duplicate copy of it.”
Other Lab: “We never got it.”
(About two days later, we get an international call. It is an appliance factory in Mexico. We learn that after the shipping company tagged the sample as received at the other lab, it was somehow loaded back on a truck and sent to Mexico. After speaking with the shipping company, we learn that it was the other lab’s doing. We call the other lab and try to figure out what to do about this issue. The other lab just keeps insisting that it isn’t their fault, that we should have marked the box better. We don’t really want to play the blame game; we just want to make sure this testing gets done, and that the patient doesn’t get charged twice for very expensive genetic testing. Finally, after they keep on going on about blame, one of the other lab scientists asks the lab assistant to give them the phone.)
Lab Scientist: “Look, I don’t care whose fault it is. We just want this to work out for the patient, but since you’re stuck on this topic, we weren’t the ones who shipped human biological samples across an international border without customs declaration, and also discussed privileged health information with some lady named Veronica who clearly has nothing to do with this issue. So, if you want to play the blame game, you probably won’t like your consequences.”
(They shut up about blaming after that.)