With This Provider Your Days Aren’t Numbered

(I work for a company that helps doctors, nurses, dentists, etc. set up accounts online to become certified to see certain patients. Sometimes these individuals have to pay a fee in order to become registered. At the end of this payment process, the individual needs to answer a basic math question to submit the payment. I work in the chat/emails department, and today I got a very special email.)

User: “I tried to submit a payment on [System], but I cannot answer the last line, ‘10 + 8.’ What is the security answer before I submit my payment?”

(I have been staring at this email for a good long while, and I can honestly say I am scared for whoever gets this person as a provider.)