Why Did He Even Need A Replacement?!

I work for a breakdown and towing service that, among others, has a contract with a few luxury and high-end car brands. If one of their cars breaks down, we tow it and provide the customer with a replacement vehicle for the duration of the repairs. For this purpose, we have a number of luxury cars that we give out as replacements. They may not be the exact same car as the one that’s broken down, but they’re high-end luxury cars all the same.

One fine day, we’re delivering a replacement car to a customer whose car is in the garage for a lengthy repair. Our driver arrives, rings the doorbell, and explains that he’s delivering a vehicle. So far, so good, right?

The customer, upon finding a replacement car not quite exactly like the one that’s currently in for repairs, becomes enraged. He takes one of his other cars, blocks the gate to his estate so our driver can’t leave, and releases his dogs.

Our driver manages to barricade himself inside his truck and calls the police, who arrive in force to liberate him. The customer is arrested, our driver files a formal complaint against him, and we ban the customer for the rest of his life.

All this over a replacement car that was the wrong model of luxury car…