Why Contracts Are A Gazillion Pages Long, Part 3
Customer: “I need to return this printer; it’s not working.”
Me: “What is the problem with it?”
Customer: “It’s run out of ink.”
Me: “Well, yes, they will do that with usage. You have to replace the ink.”
Customer: “No, your company says I can return an item if it’s stopped working. This printer has stopped working, so now I am returning it.”
Me: “Sir, that’s only if there is a fault with the printer. Running out of ink isn’t considered a fault.”
Customer: “Then what is it considered, then?!”
Me: “An inevitability.”
Customer: “What?!”
Me: “Nothing, sir. Did you drive here today?”
Customer: “Yes, why?”
Me: “Do you return your car to the manufacturer when it runs out of gas and say there is a fault?”
Customer: “Of course not!”
Me: “So, you can see why it’s not a fault?”
Customer: “Yes, because my car doesn’t run on ink! Are you stupid?”
Related:
Why Contracts Are A Gazillion Pages Long, Part 2
Why Contracts Are A Gazillion Pages Long
Question of the Week
Have you ever served a bad customer who got what they deserved?
