Whipping Up Some Harsh Truths
(I work in a coffee shop that sells blended ice drinks. In order to blend well, we use whole milk, but can use other substitutes; it just might not blend smoothly. If a customer asks for a non-dairy substitute, we are required to ask if they would like whipped cream — which is standard for our blended drinks — in case of a dairy allergy.)
Customer: “Hi, I’d like a medium latte, and… a medium caramel blended coffee. Can you do almond milk with that?”
Me: “Of course! Personally, I would just add a very tiny amount of heavy cream to it. Almond milk tastes good, but it tends to make it chunky, so I find adding a little heavy cream makes it much better.”
Customer: “Umm, I don’t know. I’m getting it for a friend, and she’s very allergic to dairy, so no, thank you.”
Me: “All right, no problem! So, I guess you don’t want the whip on there, either, then.”
Customer: “Oh, no, she can have whipped cream!”
Question of the Week
Have you ever served a bad customer who got what they deserved?