Friday Or Death

, , , | Right | September 19, 2020

I’m in charge of ordering rain checks and special orders at my store after I receive the slips from my coworkers. We order mid-week and get our truck a couple of days later, so if people fill out a rain check after about five pm on our order day, their order goes in next week’s instead. Some of my coworkers seem to have trouble explaining this to people, as sometimes customers hear “Friday” or “next week” and assume we will have their item immediately, same week.

I deal with one such woman one week. On Tuesday:

Customer: “Hi. I’m calling to check on a special order.”

She gives me her name and I immediately recognize it and know which items she needs. It’s on my list to order for this week, because of when the form made it to my desk.

Me: “Yes, I know that order now. I’ll order those tomorrow and they should be here in a few days!”

Customer: “Are you kidding me? I was told they’d be here in a week.”

Me: “I’m sorry, ma’am, but we order once a week and get our truck a few days later. I’ll order them tomorrow and we should have them by Friday.”

The customer grumbles and hangs up. I order her items on Wednesday, and she calls again Friday morning, truck day. My manager takes the call and pages me.

Manager: “Hey, [Customer] called about her rain check. I told her to call back after four pm and ask for you.”

Me: “Yeah, I talked to her a couple of days ago. Thanks.”

At 4:15 pm, I catch my manager and ask:

Me: “Do you want me to go through [Department] freight and find those items for that lady in case she calls by 4:30?”

Manager: “Oh. Yeah, let’s go do that.”

He pages a coworker to help us go through the department’s freight while I immediately spot the item I think is correct. I run to grab the special order sheet and bring it back to the stockroom. We set aside the number of items the customer wants, and I go to call her before I leave for the day. I get her on the phone and the exchange goes kind of like this:

Me: “Hi, this is [My Name] at [Location, Store]! I just wanted to call and let you know that your [items] came in today and they’re all set aside ready for you to pick them up!”

Customer: “Oh, great! Um, it probably won’t be today, because we live so far away.”

Me: *Ready to head-desk* “Okay, that’s fine. They’re set aside with your name on them, so just let one of my coworkers know that you’re here to pick them up and they can have someone get them for you.”

I hung up annoyed because she’d made it sound like such a big deal that she hadn’t had them by Friday. Some people. Sigh.

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We Entirely Concur

, , , , | Related | September 17, 2020

We are eating dinner. My two-and-a-half-year-old has just eaten a bite that was a bit too hot.

Me: “Drink some water; that will make you feel better.”

Daughter: *Crying* “[Mumbled] will feel me better.”

Me: “What will make you feel better?”

Daughter: *Still crying* “Dessert!”

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The ENTIRE City Called You

, , , , | Right | September 15, 2020

I answer the general information line for the county two days a week: Thursdays and Fridays. There is a “cover” number that shows up on your caller ID whenever anyone — and I do mean anyone — calls you from either the county or the city. There are over 6,000 employees between the city and the county, plus calls made from the jail, detox, the courthouse, the mental health department, probation, child support, etc.

Realistically, a call with that ID could be anyone. If you call that number, you get a recorded message telling you this.

Me: “City and County Information.”

Caller: “Yes, I just received a call from you. What do you want?”

Me: “Did you receive a call from [general number]?”

Caller: “Yes, like I said, you called me. What do you want?”

Me: “Actually, ma’am, you just called me. That number represents over 6,000 employees in the city or county. It is a cover number that shows up whenever anyone from county offices makes a call. If they didn’t leave a message or you didn’t talk to anyone, I have no way to find out who it was that called you.”

Caller: “It was you! You called me! What do you want?!

Me: “Ma’am, I didn’t call you. Did you talk to anyone? Did they leave a message?”

Caller:Why did you call me?!

Me: “Ma’am, I’m sorry, but I didn’t call you and I have no way to know who did call you. Are you expecting a call from anyone with the city or county? Do you have regular contact with anyone from the city or county? I’d like to help direct you to the right person, but without more information, I can’t do that.”

Caller: “You shouldn’t call people if you don’t know why you are calling them. That’s just rude.”

Me: “Yes, you’re right. That is rude to call someone and not even know why you are calling them.”

Caller: “Yes. Well, thanks, anyway.”

Me: “You’re welcome.”

Caller: “For nothing.”

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Unfiltered Story #208061

, , | Unfiltered | September 15, 2020

I’m leaving a parking garage where you pay at the exit. I’m the third car in line. The driver of the second car gets out, leaving his car parked in line. He walks over to a security guard. I roll my window down, curious to hear what is going on.)

Customer: I need to get out of here faster. I’ll pay you.

Guard: Sir, please get back in your car. We can’t have people walking around this area.

Customer: Take my money and I’ll get back in my car.

Guard: Get back in your car, or I’ll radio the police.

(He puts his hand on his radio. The customer reluctantly turns around and sees that the person in front of him has paid and is exiting the garage. He runs back to his car. I had considered honking my horn to let him know that he was wasting his time, but decided I wasn’t in a hurry and the whole thing was funny.)

Sandwiches Are More Important Than Anything

, , , , | Working | September 7, 2020

I’ve just started working as a delivery driver for a restaurant when I receive the news that my grandmother — who has been sick for a long time — has just passed away. Note that this means traveling out of state — about two days of driving — to get back to where I grew up for the funeral.

I go in to speak to my manager who is very understanding and gives me the two days off that I need for the trip back home.

When I was hired, I was told that we would have to memorize the ingredients to the store’s preset sandwiches; each sandwich has a name and we have to know all of the individual ingredients that go on it.

There is also another manager who is currently being trained to replace the manager who hired me.

When I come back from the vacation, I get thrown on the cash register for most of my shifts for about a week, and thus, since I’m not working at the make table, I don’t really get much of a chance to learn the sandwiches.

About two weeks after I’ve been hired, I’ve barely had any time to study the sandwich ingredients outside of work, which I’m leery to do since this is a minimum-wage job. I also haven’t had any time to study on the job since I’m assigned other tasks during downtime. I don’t mind but I asked when I was hired if I could study the sandwiches during downtime and thought I was told yes.

About two weeks after I’ve been hired, the owner asks me an admittedly easy question about sandwiches.

The next day, the shift I’m working just doesn’t go well. One of the other stores closes in the area temporarily for a remodel and that means the driver for that store is working here to cover the increased deliveries. But something happens which I don’t quite get and one leaves in a huff. After that, the shift leader breaks down crying.

Meanwhile, I’m assigned to cleaning cabinets since it’s slow, which means I’m having to get down and off the floor a lot whenever a customer comes in. I spend most of the shift trying to mind my own business and stay out of other people’s way. Needless to say, by the end of the shift that day, I’m sore from being on my knees all day and not in the best mood.

The manager in training asks me to punch out and then pulls me aside to talk to me.

Manager Trainee: “Look, the owner spoke with me and says that you need to know your sandwiches.”

Me: “I know that. I’m sorry, but my grandmother just passed away and I had to travel out of state to go to the funeral. Also, every shift I’ve worked, I’ve worked the cash register and not the make table.”

Manager Trainee: *Starts yelling* “WELL, I WAS TOLD YOU WORKED HERE FIVE WEEKS AND STILL DIDN’T KNOW YOUR SANDWICHES, AND IF YOU DON’T LEARN YOUR SANDWICHES, YOU’RE FIRED.”

Needless to say, I ALMOST quit on the spot and am not entirely sure why I didn’t, other than the fact that I kind of needed the job. Honestly, I don’t need my employer to be a great big bundle of emotional support all the time or anything. But not getting yelled at when I tell them a close relative passed away would be nice.

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