Your Insurance Has Been Terminated

, , , , , | Working | October 23, 2017

(I’ve been diagnosed with endometriosis, and I’m referred to a specialist for a consult to do a hysterectomy. It’s a very painful condition where the lining of the uterus grows outside of the uterus. My appointment is made on a Friday, and it is set for a Wednesday. Wednesday morning, I call to try and reschedule due to a snowstorm, but I’m told that I have to wait for three weeks to get another appointment. I drive the 45 miles in a snowstorm, losing control of my car once and almost getting hit by another car. My appointment is set for 9:20 in the morning, and I manage to get there at 9:00. Right as I pull in, I get a call.)

Worker: “Hi, is this [My Name]?”

Me: “Yes.”

Worker: “Hi! This is [Name] with the clinic. We did some digging, and we can’t take your insurance.”

Me: “Excuse me?”

Worker: “I’m very sorry, but we do have other resources for you if you would like.”

Me: “Well, I would like them, but first I need to speak to your supervisor.”

Worker: “Why?”

Me: “This appointment was made Friday. If my insurance wasn’t accepted, why didn’t I get a call Friday night, at any point on Monday, yesterday, or today when I tried to reschedule the appointment? Instead I get to your location, after I almost get into two accidents, just to be told that I can’t be seen today? I need to speak to a supervisor.”

Worker: “Ma’am, I need you to remain calm; otherwise, I will be forced to terminate the call.”

Me: “Ma’am, I’m very calm. But I need to speak to your supervisor.”

Worker: “I’m sorry, but I’m forced to terminate this call.” *hangs up on me*

(At this point, I’m livid. I call back and ask to speak to a supervisor. After being transferred three different times, I’m transferred to the right woman. I explain to her the entire situation and she is silent the entire time. When I finish:)

Supervisor: “Miss, I am so sorry. I will find you a clinic that will take your insurance, and I will pull strings to get you in as soon as possible. You should have been notified right away that you would not be able to be seen, and this is incredibly unprofessional.”

(The supervisor did help me get my appointment, so hopefully, soon I will be able to get the hysterectomy that I need.)

Bussing Bus Tables

, , , , | Right | October 18, 2017

(I’m working at a popular sandwich shop in a college town. I’m closing with two other employees the night of my college’s big winter formal dance. We close at 10:00 pm and we’re all hoping to get out early in order to make the dance. Unfortunately, it’s been a busy night, so come 9:50 pm, we’re only just starting closing procedures. I’m putting chairs on the tables in the dining room when a customer comes through the door looking frantic.)

Customer: “Are you all still open? Can we still order?”

Manager: “Sure, we’ve still got the food out and we’re open for another ten.”

Customer: “Great, thank you so much!”

(He ran out of the restaurant… which is when I noticed the bus. He came back in with about 30 people in tow: a junior varsity and a varsity volleyball team and all of their chaperones. They not only ordered 30-plus sandwiches and beverages, they also went to the dining room and pulled down the chairs I put up, since they planned on eating in. The manager said nothing since we all knew our boss would throw a fit if we did anything to lose the customers. It took 30 minutes for everyone to get their food. I began cleaning up around the crowd, hoping this would signal that we were closed and they needed to hurry up and leave. It didn’t. We didn’t get them out until 11:00 pm, which was when we could finally start closing the front of house. Nobody thanked us as they left, and our tip jar, which we’d divided earlier before the group walked in, was still completely empty. The only good thing to come out of the night was our manager pouring us all a few pints of beer to try to make closing more tolerable — and my friends all waiting for me before heading to the dance.)

The Joke That Killed Itself

, , , , , | Learning | October 18, 2017

(As I am leaving a trumpet lesson, I sling my backpack onto my shoulders, followed by my trumpet case, which has a shoulder strap, and a messenger bag that I carry my music folder around in, since it is too large for my backpack. I now have a bag over each shoulder, in addition to my backpack. I make some little quip about how much stuff I had to carry, and my teacher chuckles.)

Teacher: “Ha. Yeah, you look like a suicide bomber.”

(Having no idea how to respond, I said something like, “Ha, okay,” and promptly left.)

The Customer Doesn’t Sound Like A Real Man

, , , , , | Right | October 16, 2017

(I’m a large man, not quite 300 pounds, and keep my beard well-trimmed.)

Me: “Hello, welcome to [Convenience Store]. Pump seven is ready for inside payment.”

(A few moments later, the customer comes in to pay for his gas.)

Customer: “I hate to tell you this, but you sound like a female on the intercom. I hope that doesn’t offend you or anything.”

Me: “It’s only offensive if you think there’s something wrong with being a woman.”

Unfiltered Story #97615

, , | Unfiltered | October 15, 2017

I have recently gotten remarried and have had a name change along with it. Because of the cost of divorce, and since my ex and I are on really good terms, I’d only gotten divorced and couple months prior. This means in the span of 3 or 4 months, my name has changed twice; married name 1 to maiden name, then to married name 2. Now that I’ve finally gotten my state ID, I’m trying to get my named changed at the bank.

Me: What do I need to get my name changed? Is my new and old ID enough or do I need a copy of my marriage certificate?

Teller: I think we need your certificate.

Me: Ok, I’ll bring it next time. I’m just cashing this check then (note that this check has my maiden name on it, however my debit card still has married name 1 on it because I hadn’t received the new one yet)

Teller: (looking at my check and debit card) These names don’t match.

Me: I know, I haven’t gotten my new card yet but I should be in the system under (maiden name).

Teller: It’s not

Me: It’s not? I thought I changed it months ago. I have my old ID and the yellow papers of that helps.

Teller: I can’t cash it if the name doesn’t match

Me: I cash at this branch all the time, how is it just a problem this time? I have all my papers and I’ve been a customer here since before my first marriage, you probably still have my old name in your files.

Teller: I can’t cash it of the name doesn’t match.

Me: *getting flustered and upset now* Then can I cash it like I don’t bank here?

Teller: I can’t cash it if the name doesn’t match!

Me: It does match my ID!

Teller: You can talk to my manager

Me: Fine

(I then proceed to wait nearly 10 minutes for the manager to appear. As she approaches me in the seating area, she starts talking to me loudly from about 30 feet away without even hearing what I have to say)

Manager: We can’t cash your check if the name doesn’t match!

Me: *getting angry* Whatever, I’m going to a different branch! You’re all idiots here!

Not only did I not have a problem cashing my check at a different branch, when I went later in the week with all of my papers (the divorce papers as well as my new marriage papers) to my prefered branch, I was told that my name in the system WAS currently under my maiden name and there shouldn’t have been any problem cashing my check at the first place. The banker said she’d put copies of the forms in my file just in case anyways.

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