Your Attempt To Get A Discount Is Unravelling

, , , , , | Right | November 26, 2018

(I work in the customer service desk and on this particular day, there are two of us. Thankfully, I don’t end up with this customer but my poor coworker does.)

Coworker: “What can I help you with, sir?”

Customer: “I bought a jacket here on clearance four days ago. I love it, but I realized that there are no pockets on it and it’s just all frayed. The seams are pretty much destroyed.”

Coworker: “Sorry about that, sir. We ask customers when they return items if they are damaged, but they sometimes lie to us thinking we will refuse a return if it’s been worn. I’ll make sure to damage it out so nobody else will have this issue.”

Customer: “What do you mean, damage it out? I’m keeping the jacket!”

Coworker: *now getting very confused* “So, what can I help you with, then, if you’re not doing a return?”

Customer: “Well, I went to a seamstress and she said it would cost me around forty dollars to repair the jacket. Since you sold me a faulty item, you should pay for the repairs.”

(A manager is called over.)

Manager: “Do you have your receipt with you, sir?”

Customer: “No.”

Manager: “Do you have the jacket with you?”

Customer: “No.”

Manager: “Do you have the card it was purchased on?”

Customer: “No, but it was on your store card.”

Manager: “Okay, well, we can look it up, then, and call to find the transaction. We will just need you to type in your social, and then see your driver’s license.”

Customer: “I don’t have my license with me; it’s at home.”

(By that point, I was pretty much thinking this guy was an absolute dumba**, because he had no proof that he bought the jacket here and wanted us to give him cash, and he was also driving without his license on him. I ended up getting caught up with my own customers, but somehow my manager managed to make some solution up for him. I honestly hate the company I work for, because we will do absolutely anything for a customer, even when they are complete morons like this one.)

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