When You DON’T Want The Juicy Details
I am twenty, working as a cashier. It is early in the morning when things are slow. This is usually when the elderly shoppers come in because they like to have the time to chat with the cashiers. I have grown accustomed to this and often engage in friendly chat with them.
Looking up from my previous customer, I see that the next one in line is an elderly gentleman.
Me: “Good morning, sir!”
I started scanning his products.
Customer: “Good morning, dearie. I have cancer!”
Me: “Oh, dear, I’m so sorry to hear that.”
I’m blanking; what just happened? Did he really just say this?
Customer: “…”
Me: “Well, uh, what kind of cancer?”
I am sensing he wants to talk about it as he is looking at me expectantly.
Customer: “Oh, well, it’s taken over almost all of my kidney and the doctors want to remove it completely, but I don’t want them to take my kidney! I need two!”
Me: “Oh, actually, you only need—”
Customer: “—so that is why I asked my son to teach me how to use ‘the Google’ and you will not believe what I found! Pomegranate juice cures cancer!”
Me: “Um… well… I don’t know about that… Wouldn’t everyone know about that, then?”
I am not equipped for these types of conversations! The customer completely glosses over my expressed doubts.
Customer: “So, how much do I owe you, dearie?”
I look at what I have been scanning and see over eight bottles of pomegranate juice.
Me: “Your total is €28.96.”
Customer: “Here you go. Have a lovely day; you are a sweetheart.”
He left with a big smile on his face. I took a break after that to deal with my heart that had been shattered into a million pieces.
Question of the Week
Have you ever served a bad customer who got what they deserved?