Whatever Your Expectations Are… Just Don’t

I’m not usually a complaining person, but when these two things happened on the same day, I must have had some time on my hands.

Thing #1: We ordered takeaway from [Restaurant]. At the bottom of our loaded fries, we found a large shard of broken glass. I called the restaurant immediately. The manager was apologetic but only just. Not a massive deal: I just wanted them to know so they could investigate and prevent further food endangering anyone. End result, we got sent a voucher for a free [signature entree dish that no one really likes] for our “next order”.

Thing #2: I had a special cleaning product in my cupboard and discovered that one of them had leached up out of the upright bottle and spilled all through the cupboard. As that was the second time that had happened with that brand of product, I emailed them to inform them and see if there had been a reported fault with the bottle. End result: I was sent a MASSIVE box of the company’s full range of cleaning products, skincare products, and cosmetics. 

Moral of the story: complain about a serious food safety issue, get a weird onion thing; complain about a minor packaging fault, get given a huge box of freebies.