We’re Ex-sauce-ted
My fiancée and I are in the drive-thru at a well-known chicken restaurant chain. [Employee #1] comes on the intercom — a very fun individual who always likes to joke with customers while taking orders. I order our nuggets with honey mustard, as well as two of the promotional dipping sauces, which are premium and cost 50¢ each. I then pull up to the window to pay and am met by [Employee #2].
Employee #2: “Did you want any dipping sauces?”
Me: “Yeah, actually, I asked for honey mustard and two [promo] sauces.”
Employee #2: *With a bit of an attitude* “Well… those are extra.”
Me: “I know that. That’s why I asked for them when I placed my order over the intercom.”
Employee #2: *Attitude increasing* “Well, I can’t delete the next order. Another car came through, so I can’t delete that order.”
No, I have no idea what this has to do with me.
Me: “Well, that’s fine, but I asked for them when I placed my order with the other guy.”
[Employee #2] repeats the information about being unable to modify the next order, etc., and seemingly isn’t trying too hard to just add the two sauces to my order.
Me: “Okay, so can I just order the two sauces, please?”
Employee #2: “Well, I can’t— Actually, do you have cash?”
Me: *Checking my wallet* “Yeah, actually, I do. Is there any tax on it?”
Employee #2: “No, they’re just 50¢ each.”
Me: “Okay, can I have two, please?”
I hand her a $1 bill, and she stares at me with even more attitude.
Employee #2: “This is a dollar. They’re 50¢ each.”
Me: “Yes, I know. I wanted two sauces which, at 50¢ each, makes a dollar.”
At least [Employee #1] seems to have good customer service skills, and of course, our food was still delicious!
Question of the Week
Have you ever served a bad customer who got what they deserved?