Up-Charging Goes Downhill

(At this sandwich shop, you can substitute bottled drinks (water, juice, milk, etc.) for a fountain drink when purchasing a meal deal, for a small up-charge. The following takes place as the customer is paying for her food.)

Customer: “Can you get milk with the meal deal?”

Me: “Yes, of course. It is just [price] extra.”

Customer: “Oh, okay.”

Me: “So do you want milk with your meal deal today?”

Customer: *fuming* “Why would you ask that?! Do you think I’m fat or something?!”

Me: *horrified* “No! You just asked about getting milk with the meal. I was just seeing if that’s what you wanted to do!”

Customer: *back to normal* “Oh, okay! No, I don’t want milk.”