Telling Employees What They Want Is Rewarding

, , , , , | Right | December 3, 2018

(I’m the customer in this. It’s late in the evening and I’m at the movie theater with my sister. I approach the counter to get some snacks before the movie starts.)

Me: “Hi! I’d like two [menu items], one with [Soda #1], one with [Soda #2], and both with salted popcorn, please.”

Employee: “Oh, my god! [Coworker], she’s the first to actually straight up tell me what she wants!”

Me: “Uhm…”

(The employee grabs one of the chocolate bars from the display (not just any kind, but the expensive brand chocolate, too!) and slams it on the counter.)

Employee: “Here, you get chocolate for that.”

Me: *baffled* “Thank you…”

(I honestly just ordered as I always did but her reaction made me think about what kind of things she must have been dealing with all day.)

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