Try NOT To Catch Them With Their Pants Down
(A customer comes up to the service desk with an expensive five-pack of underwear. This customer frequently refunds stock without a receipt, so I’m wary.)
Lady: “Hi, can I return these, please?”
Me: “Uh… How come?”
Lady: “Well, see, I bought these for my husband a few weeks back, because he doesn’t wear underwear, and I’m trying to get him to. However, he still won’t wear them, so I was just after a refund.”
(I am shocked at her being so open.)
Me: “Awesome, thanks for telling me that.”
(Anyway, it was the last refund we processed for her; she went shopping straight after, and we caught her stealing on the CCTV. She and her underwear-less husband are now banned!)
Question of the Week
Have you ever served a bad customer who got what they deserved?