Truck Drivers, We Feel For You, But It’s Not Their Fault, Either

We work and live in a family-run pub and hotel. Due to the current lockdown and restrictions, we have had to close, as there is no way for us to operate safely and follow restrictions put in place.

All accommodation has been closed as well as most other tourism businesses. This happens about two weeks into the restrictions. We are having dinner and the phone rings. I answer the phone on instinct because I’m next to it when it rings.

Me: “Hello, how can I help you?”

Customer: “Can I book a room?”

Me: “I’m sorry, sir, we are currently closed due to restrictions.”

Customer: “But can I book a room?”

Me: “As I said, we are closed due to the restrictions and not operating the business.”

Customer: “So I can’t get a room?”

Me: “No, we are currently closed.”

Customer: “I’m a truck driver and I’m in town and need somewhere to stay.”

Me: “As I explained, we are closed due to the restrictions, and I believe so are the caravan park and other pubs, so I’m not sure where you can try.”

Customer: “Well, that’s just stupid.”

He then hung up rather abruptly. I get that it’s frustrating, but we didn’t choose to be closed; we had no option!