This Is Why We’re In A Recession, Part 78
I run a small landscape company. I get a call from a customer whose lawn has been destroyed by grubs.
I go over to her house, and we walk around discussing various issues with the property. Looking at the lawn, it is clearly destroyed, and I ask her who mows it. She tells me she has this guy who cuts a few lawns on the street. I ask why he did not tell her when the grubs first came out so that she could treat them. Her explanation is that he is “just a grass cutter, not a landscaper.”
I take some measurements, and after figuring it out, we sit down and tell her the job will need a good 50 cubic yards of soil, and that I will have to move it around then spread it out. After that, it needs to be york-raked, hand-raked, and hydro-seeded. The cost would be $5,000 plus tax.
She asks how much I will charge to cut the lawn, and I reply $40.
She says that was too much. I explain that if I had been mowing the lawn, I would have seen the grubs, notified her, and treated for them at a cost of under $100.
She says that she does not want to spend the extra $10 a week. I explain that she is not saving $10, as it is going to cost $5,000 to fix the lawn now, but if she had spent the extra $10, it would have taken seventeen years of weekly mowing before she spent the $5,000. All she keeps saying is that she is saving $10.
I finally give up, sign the contract, get the $5,000, and she is happy as she is still “saving” $10 a week.
Got to love stupid people: spend $5,000 to save $10.
Related:
This Is Why We’re In A Recession, Part 77
This Is Why We’re In A Recession, Part 76
This Is Why We’re In A Recession, Part 75
Question of the Week
Have you ever served a bad customer who got what they deserved?