They Made A Grave Mistake
I work for a mobile phone company in inbound customer service. One night, a customer calls about having his SIM card cancelled. In case of theft, we always waive the fees for ordering a new one.
Me: “Good evening, you are speaking to [My Name]. How can I help you?”
Caller: “I would like to cancel my card and order a new one.”
After properly identifying him:
Me: “And what’s the reason you need a new one?”
Caller: “It’s buried.”
Pause.
Me: “What exactly do you mean by ‘buried’? By your dog?”
Caller: “Yeah… no. You see, I am a gravedigger. After closing the last grave, I noticed my phone was missing.”
Cue me biting my lips and trying to stay as professional as possible. I failed.
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Question of the Week
Have you ever served a bad customer who got what they deserved?
