The Lights Aren’t On And You Should Probably Just Go Home
Employees, Ignoring & Inattentive, Stupid, Tech Support, Technology, USA, Utility Company | Working
| January 17, 2024
I am working at an internal corporate help desk. A call starts with the “Can’t log in” conversation. Okay, password reset. No worries. I reset the password and ask him to type it in.
Employee: “No, I can’t. The screen is blank.”
Blank — nothing at all? I have him check all the lights, the monitor, and the desktop, all out. Okay, check the power.
It’s at this point that I look closely at his profile and see which office he is in.
Me: “Aren’t you guys experiencing a power outage at the moment?”
Employee: “Yeah..? Ohhhh. Never mind.” *Click*
The kicker? It was a power company.
Question of the Week
Have you ever served a bad customer who got what they deserved?
