The Glitter Is Golden Years
It’s Tuesday. I’m ordering in my department and an older woman approaches me.
Customer: “Excuse me. Do you work here?”
Me: “Yes! Can I help you?”
Customer: “I’m looking for glitter.”
Me: “Oh, sure! I can show you which aisle that’s in!”
The aisle with the glitter isn’t far from where I’m ordering, and our company policy is to show customers to the items they ask for most of the time, so I walk her to the aisle.
Me: “Glitter is right in this aisle!”
I gesture, and the customer thanks me profusely. I head back to where I was when she first approached me and continue my order. Another customer passes me and I greet her, and then the older lady from before catches my attention.
Customer: “Excuse me!”
Me: “Did you need some more help?”
Customer: “Yes! I’m legally blind, and I’ve lost my husband! He’s tall with white hair, and his name is [Husband].”
Me: “Well, I’ll see if I can find him! Otherwise, I could always page him for you.”
Customer: “Oh, page him! What a good idea! You’re wonderful!”
Me: “I’ll see if I find him, or I’ll have someone page him for you.”
I walk away to head to a phone, but I take a quick little detour through a couple of nearby aisles, just in case her husband is down one of them. As I round a corner, I see a man matching his description a few aisles down.
Me: “Are you looking for your wife? Are you [Husband]? She’s over this way!”
The husband smiles a little at me, looking relieved, and follows me to the aisle where I’ve left his wife browsing.
Me: “I found him! Didn’t even have to page him!”
Customer: “Oh, there you are! Look, I found these! She helped me!”
They both thanked me, and I smiled and assured them it was no problem and went back to my department. I saw the couple a few minutes later, holding hands. Part of me wishes I would have stayed with her a little longer and helped her find the colors she needed, but she seemed to have it handled when I left her the first time.
This story is part of our Feel Good roundup for October 2020!
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Read the Feel Good roundup for October 2020!
Question of the Week
Have you ever served a bad customer who got what they deserved?
