That’s Not A Cherry You Want To Pop
(I go to a local ice cream fast food place that offers patrons two toppings on all the sundaes. I am only in the mood for one flavor. The following exchange takes place.)
Me: “Hi, I’d like a one-scoop mint sundae with vanilla ice cream, please.”
Cashier: “What do you want for your other topping?”
Me: “No other topping. Just mint.”
Cashier: “We can only do one serving of topping and cannot give you a double.”
Me: “That’s fine. I only want one serving of mint on the sundae.”
Cashier: “We cannot lower the price because you only want one topping.”
Me: “I didn’t expect you to.”
(At this point, the cashier calls a manager over, claiming I am demanding overrides to give me double mint topping and reduce the cost of the sundae.)
Manager: “I’m sorry; we cannot do this.”
Me: “That’s fine. I didn’t want double mint topping, nor did I ask for a reduction in price, because I only wanted one flavor.
Manager: “We still cannot give you a discount.”
Me: “I never asked for one.”
Manager: *deer in headlights look*
Me: “Does a cherry count as a topping?”
Manager: “Yes.”
Me: “Okay, I would like a mint sundae, with the cherry on the side.”
Manager: “That wasn’t so hard now was it? Your total is $2.50.”
(When I got my order, I left the cherry, which they did put on the side in a little cup, at the counter. The manager followed me out of the store, telling me that I forgot my cherry.)
Question of the Week
Have you ever served a bad customer who got what they deserved?