Talking Until They’re Blu In The Face, Part 2

, , , | Right | January 22, 2018

(It is five or six years after the introduction of Blu-Rays. I get a phone call.)

Caller: “Your DVD doesn’t work!”

Me: *following an instinct, I assume she’s trying to play a Blu-Ray in a DVD player* “Ma’am, does the case of the disc have a Blu-Ray symbol on it?”

Caller: “What is Blu-Ray?”

Me: “Could you tell me if there is a large blue symbol at the very top of the case?”

Caller: “Yes… What’s this got to do with anything?”

Me: “Do you have a Blu-Ray player? Or just an ordinary DVD player?”

Caller: “We have DVD! This isn’t working. Will you replace it?”

(I take a deep breath and try to explain that we don’t do replacements for customer mistakes. Eventually, with a line forming, I tell her if she brings it in today, I’ll do a swap just this once. A few hours later, she comes in.)

Caller: “This one doesn’t work.” *hands me the Blu-Ray* “And we didn’t get a chance to watch this one; we want a replacement.” *hands me a DVD*

(Since I was already bending a rule for her for the Blu-Ray, I was not about to bend another for the DVD. It took me 20 minutes to explain that, too.)


Talking Until They’re Blu In The Face

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