This Stay Has Not Been Rated

, , , | Right | October 16, 2017

(A very stubborn customer is arguing with us about the prices changing.)

Coworker: “Sir, since you are changing your stay, the rate also changes because there is a lower rate the longer you stay. If you shorten your stay, the rate goes up.”

Customer: “That is BS! That doesn’t make sense! Who puts these darned rules on the rates?! I was told [rate] and I’ll get it; I don’t care if I do shorten my stay or not!”

Coworker: “That would be our manager who set the rules for the rates.”

Customer: “I already talked to him, and he promised me this rate! Now, are you going to give it to me or do I have to go to your competition next door?!”

Me: “Sir, you are welcome to go there!”

Customer: *angrily takes belongings and stomps off, glaring*

(There are only two hotels for miles around, and both are owned by the same company. My coworker and I laughed about that for hours. The next morning, the hotel next door sent us an email saying only “WTF?!”)

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