Snow Reason To Stay Open
It’s the first snowfall of the year, but it’s one of those nights where it starts as rain at 5:00 and then by 9:00 turns into snow. At 8:55, all the customers have left the store, and since we close at 9:00, my manager closes the doors, only to have this interaction happen at 8:59.
Customer: *Pounds on the door* “It’s 8:59! You have to let me in!”
Me: *Looking confused* “Well, we already closed up. Are you sure it’s not 9:00?”
Customer: “Yes, look at your phone!”
Sure, enough my phone says 8:59.
Me: “Well, I really want to get home as soon as possible given the conditions of the road.”
Customer: “I really want you to get home safe, too… but it’s 8:59 so you have to let me in.”
I turn to my manager, who’s out of the viewing distance of the customer and looks extremely confused. We exchange glances for ten seconds.
Me: *Pulls out my phone* “Oh, no! Look, it’s 9:00 now. Sorry, we’re closed.”
Customer: “It was 8:59 when I got here! This is terrible!”
The customer walked away.
Seriously, we’re open for twelve hours and she just decided she needed crafting supplies at 8:59? No crafting emergency is that serious! Luckily, my manager agreed.
Question of the Week
Have you ever served a bad customer who got what they deserved?