Shifting Excuses
(Two of my employees come to me during a shift.)
Employee #1: “Hey, boss. [Employee #2] and I want to switch shifts on Tuesday.”
Me: “That looks like it will be fine; I’ll sign off on it.”
(The next Tuesday, [Employee #1] comes in for her switched shift. [Employee #2] doesn’t show up when his switched shift starts. His supervisor calls, and I get a note asking me to handle the write-up.)
Me: “You’ve had numerous tardy clock-ins, and you missed a shift.”
Employee #2: “I didn’t!”
Me: “Yes, you did. On Tuesday, you didn’t show up for the 4:00 to 11:00 shift.”
Employee #2: “That wasn’t my shift, though! That was [Employee #1]’s shift!”
Me: “You traded with her. I was the one who signed off on it.”
Employee #2: “Right! It was her shift! I can’t get written up for missing someone else’s shift! She should get in trouble!”
Me: “Ooooookay. You didn’t come in for your original morning shift, either.”
Employee #2: “Nah, [Employee #1] covered it, remember? You signed off on it.”
Me: “You know what? We aren’t doing this. You’re in trouble. Final write-up. You miss one more shift and you will be terminated. You are no longer allowed to switch shifts, because you obviously can’t be trusted with the responsibility.”
Employee #2: “Whoa. I didn’t think you’d buy that excuse, but there’s no reason to be like that!”
Me: “Get out of my office before I find another reason to write you up.”
Question of the Week
Have you ever served a bad customer who got what they deserved?