She’s As Dead Inside As The Phone Is On The Outside
This happened when I first opened my phone repair store. A woman and her son walk into my store. She looks like an average soccer mom and her son is the typical emo-hipster 17-year-old in skinny jeans.
The woman shows me her son’s broken iPhone 5 and I tell her that it’ll be $300 to repair the screen — at the time the screens are selling for $270.
As soon as I say $300, her son throws a huge temper tantrum in the middle of my store, rips open the door, and angrily walks out. I just look at the woman; she didn’t even flinch.
Question of the Week
Have you ever served a bad customer who got what they deserved?