She’ll Take It Up With Aquaman If She Has To!
I work at a pool during the summers. I am at the top of the water slides telling kids when to go down. One kid comes up, but he’s too short so I can’t let him go down (Waterslide’s company rules, not pool’s). He comes back with his mom:
Mom: “Hey, so my kid isn’t understanding that he can’t go down the slide.”
Me: “Well, ma’am, he’s too short, so I can’t let him go down.”
I point to a sign that had a height line. She tries to arrange him against the sign trying to make him taller, still not being tall enough.
Mom: “Okay, well he can swim; can’t he go down?”
Me: “I’m sorry, ma’am, but he can’t.”
Mom: “Well it’s his birthday.”
Me: “Sorry, he still can’t.”
I see her getting frustrated so I ask if she would like to talk to my manager about it.
Mom: “No, but you’ll be hearing from my attorney. What’s your name?”
I give her my first name only, but also at the time I was a minor. This was all in front of a big line of people. Finally, she left and I continued with my job. When I get on break I tell my manager what happened. He thought the whole situation was stupid and that I did well not letting the kid go down the slides. In the end, we didn’t hear anything from an attorney.
Question of the Week
Have you ever met a customer who thought the world revolved around them?