Sealed With A Cough
A customer comes up to the customer service desk where I process refunds.
Customer: *Angrily* “I bought this box of kid’s cough syrup, and it didn’t have a plastic seal on the bottle! Are you trying to murder my child?!”
Me: “That brand has stopped using plastic seals for environmental reasons. If you’re looking to return it for a refund, I will need the receipt.”
Customer: “I don’t have that!”
Me: “It’s store policy that all non-receipt returns are made out to a gift card.”
Customer: “Override it!”
Me: “It’s system-enforced; I don’t have a choice.”
Customer: “You’re murdering my child!”
Me: “Me specifically, or the company? Or that brand?”
Customer: “You! You are murdering my child by poisoning his medicine!”
Eventually, his wife stepped in to stop his screaming and asked for the refund on a gift card, which I happily gave. He then attempted to throw the receipt at me in anger. He didn’t even crumple it. He just threw a piece of flat paper at me at full force, which fluttered onto the desk between us.
Question of the Week
Have you ever served a bad customer who got what they deserved?
