Scorn On The Fourth Of July
(I work the front desk at what is considered to be one of the more “upscale” hotels in the area. Most people who book with us tend to be on the wealthier end of the financial spectrum, and some are well aware of this fact, to put it kindly. I have just gotten in for my shift at seven am on the fourth of July, and I immediately witness this interaction between a guest and my coworker who has been there since four am.)
Guest: “Do you have any newspapers today?”
Coworker: “I’m sorry, sir, we haven’t received any today. We don’t get papers delivered to us on holidays.”
Guest: *in a very frazzled tone* “Well, can I buy one from you? Is that an option?”
Coworker: “Well, no, we, unfortunately, don’t have any papers anywhere in the hotel today. There are a few places just a block or two away that may be selling newspapers today, though.”
Guest: “This is outrageous! I spend this much money to stay at your hotel and you don’t even give me a newspaper?! It is your patriotic duty to provide me with the news, and you have just failed as an American by not doing this!” *storms away*
(It’s people like this that really make me question the state our society is in. He did, however, becoming the laughing stock of the front desk for a good week or two after, so at least some good news came out of it.)
This story is part of our July 4th roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
