Sadly, No Kiki In Waikiki
I work in a travel agency. I answer the phone to a prospective customer who lives in our area (midwest USA) and is interested in going to Hawaii. I ask for details: how many people are traveling, how many days she has to travel, and what dates she’s thinking of going. Then, we get more detailed, and I discuss how many of the islands she wants to visit and the ballpark flight costs to get there. She balks.
Customer: “I’m afraid of flying, so I can’t take a plane.”
Okay, Plan B calls for the traveler to drive to California and take a cruise ship to Hawaii. That would be expensive and time-consuming but possible.
Customer: “I don’t like the ocean, either, and I won’t take a ship.”
Me: “Sorry, ma’am, but the bridge to Hawaii isn’t finished yet, so there is no way to drive there.”
Customer: “That’s disappointing, but I’m willing to wait.” *Click*
Question of the Week
Have you ever served a bad customer who got what they deserved?