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The customer is NOT always right!

This Conversation Doesn’t Fit The Bill

| Right | March 14, 2016

(My family is eating at a large restaurant. My dad is talking to my mom about an unrelated school activity that he didn’t know has fees involved. As this happens, the waitress comes with the bill.)

Dad: “I didn’t know we had to pay for it!”

Waitress: “Umm…”

Dad: “Oh, sorry, not that. I was talking about [school related activity].”

Waitress: “Thanks! You’d be surprised how many people don’t think they have to pay.”

Trying To Make Cents Of His Math

| Right | March 14, 2016

(I work as a pizza delivery man and have just knocked on the customer’s door.)

Customer: “Hello.”

Me: “Good evening! Your total will be $25.90.”

(I exchange the pizzas for two $20s.)

Customer: “Just give me $15 back.”

(Thinking he was going to use the ones or a five as a tip I hand him the $15 he requested back only to have the door closing on my face.)

Me: “Excuse me, you still owe $0.90!”

Customer: “Really?”

Me: “Yes, sir, you gave me $40 on a $25.90 order and asked for $15 back. I assumed you had change to give me since you would still owe the $0.90.”

Customer: “Oh! Sorry, here take a dollar and keep the change.”

Me: *completely fake smile on my face* “Thanks. Have a great evening.”

This Job Can’t Be Blushed

| Right | March 14, 2016

(I work in a popular coffee shop and am attempting to put together the pump for our mocha sauce. I am grasping the longish metal pipe and am trying to get the other piece to twist in. While struggling with this, one of our regulars comes up to the counter.)

Regular: “Don’t have much experience handling something that big, do you?”

Me: *turns away from him in embarrassment*

Regular: “Oh, gosh, look how red you are.”

Me: *mumbling* “Haha, it’s just my blush.”

(He goes to sit down at a table once I’ve given him his drink. A while later, while on my break, I’m sitting down at the bar eating. On his way out he makes this final remark.)

Regular: “Looks like your blush has worn off.”

The Customer Is Sometimes Alright

, , , , | Right | March 14, 2016

(I am at a sit-down restaurant at a theme park. A waitress comes up to me while I’m eating.)

Waitress: “Are you finding everything alright, sir?”

Me: “Yes, the food’s very good! Thank you for asking.”

(As she is walking away, I realize I have only $20 in my wallet and no credit cards. I’m fairly young, so I don’t have a credit card and always pay in cash. Because the meal including tax is $19.05, I find out I only have 95 cents for a tip.)

Me: “Excuse me, ma’am… I have a question.”

Waitress: “Yes?”

Me: “Am I supposed to tip you? Because, I don’t think I have enough money left. You see, I only have $20, and the meal I paid for left me with only 95 cents.”

Waitress: *smiles warmly* “Oh, don’t worry about it. The tip is already included with the bill!”

Me: “Really? I don’t have to give you any physical tips or anything like that? Because I really thought I had to give you one.”

Waitress: “Don’t worry about it! Like I said, tips are already included with the bill. If you have any other questions, feel free to ask me! Please do enjoy your meal!”

(She walks away with a smile on her face. A couple sitting in the table right next to me paid attention to the whole conversation.)

Husband: “Hey, uh…excuse me, sir?”

(I turn in their direction. He is leaning towards me with a few $1 bills in his hand.)

Husband: “Here, take this. My wife and I overheard your conversation with your waitress. She was really nice and friendly, and we felt a little sorry when we also heard that you wanted to tip her but didn’t have the money. Please, do take this.”

(I stretch out my arm and take their money. Using my thumb, I leaf through it and find out they are giving me $10 to tip my waitress. I am dumbfounded.)

Me: “Why, that’s really kind of you sir, but I couldn’t. I wouldn’t!”

(The husband shakes his head in a friendly sort of way, and pushes the money towards me.)

Husband: “No, really, I do insist that you tip your waitress.”

Me: “Thank you…thank you so much! How can I ever repay you?”

Husband: “You don’t need to pay me back. Honest. You both really needed it.”

(I finish my meal, and my waitress comes over to my table to get the bill.)

Me: “Here, take this tip. I really do want you to take it! It came through the kindness of others.”

(She turns to all three of us; apparently, she overheard our conversation.)

Waitress: “Thank you! I’ll go get your bill and hope all of you have a wonderful night!”

(She goes to get the bill and I pay for the meal, getting my last 95 cents as calculated.)

Me: *to husband* “Please, I know it’s not much, but take this 95 cents.”

Husband: *waves me off* “No, no, I can’t. Keep the change. You’ll never know when you’ll need those coins.”

(I try again to give my change to him, but get the same reaction.)

Me: “Well, I know this isn’t much as well, but please have my thanks, and have a great night!”

(I wave to them as I leave the restaurant and they wave back. I still have that receipt to this day to remind me of the kindness a couple brought to me in a tight spot.)

The Prettiest Customer

, , , , | Right | March 14, 2016

(I’m having a bad day as I’ve heard some unfortunate news from a coworker, so my face is a bit somber. A little girl walks up with her parents to my register; her head barely peeks above the counter. I love kids and normally interact with them when I am ringing up the items.)

Little Girl: *softly* “You’re pretty.”

(Unfortunately, I can’t hear her because of the beeping from the register.)

Me: “What was that, sweetie?”

Little Girl: *louder* “You’re pretty.”

Me: “Aww, thank you, sweetie.”

Little Girl: “I hope I am pretty like you when I grow up!”

(My heart has melted by now.)

Me: “You are already the prettiest little girl ever! I know you will keep getting prettier as you get older!”

(I finish the transaction with her parents. As they are slowly walking away, I hear her dad.)

Dad: “That was very nice, honey. What made you say that?”

Little Girl: “Because it is true, and she wasn’t smiling when we walked in. And I wanted to get her to smile!”

(She was right. I was smiling for the rest of my shift!)