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The customer is NOT always right!

Not Enough (Bath)Room

| Right | February 15, 2016

(We sometimes host summer camps for kids in our dormitory over the summer when there are not students living here. I am checking in an adult man who is here as a counselor.)

Me: “All right, you’re in room 291. That’s on the second floor, and here’s your room key. This is your meal card; it will work in our upstairs dining hall. The elevators are to your right.”

(The man goes to his room. About 15 minutes later, he’s back.)

Customer: “Where is the bathroom, and what’s the code?”

(Our community bathrooms require people to punch a code into the door so that only men can get into the men’s bathroom and only women can get into the women’s bathroom.)

Me: “You’re in 291, right?”

Customer: “Yes.”

Me: “291 has a connecting bath. It’s in the room.”

Customer: “Really? I didn’t see it.”

Me: “Let me check for you.” *I pull up the floor plan and confirm that his room is does indeed have a connecting bath.* “Yes, sir, you do have a connecting bath. You’ll share it with the person in the next room over like a Jack-and-Jill bathroom. When you walk into your room, there will be two closets on your right and then a brown door. That door leads to the bathroom.”

Customer: “Oh, thanks.” *walks away.*

Coworker: “Did he really miss that?”

Me: “Apparently. I’m not sure how since it’s a 14 x 14 foot room.”

Kiss Your Crappy Day Goodbye

| Right | February 14, 2016

(It’s Valentine’s Day and we’re packed with people buying candy and flowers. A woman dressed in black and pink comes up to the register with a bag of Hershey kisses. She’s wearing small pink faerie wings strapped to her back.)

Me: “So, you just winging it today?”

Faerie Lady: *laughs and tears open the bag of candy* “Here!”

Me: “What?”

Faerie Lady: *drops a handful of Hershey kisses on the counter* “Now you can say you got kisses from a stranger on Valentine’s Day!”

(She then giggled and skipped off into the store, stopping once to give my coworker gathering carts a few more pieces of candy and repeating what she said to me. She must have waited 45 minutes, just so she could buy some candy to give to strangers. Kinda made my day.)


This story is part of the Valentine’s Day 2024 roundup!

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Valentine’s Pay

, | Right | February 14, 2016

(I’m the customer in this one. It’s Valentine’s Day, and although is not a really celebrated holiday in my country, the company is American. I have already ordered and I’m about to pay when the cashier smiles at me and makes me a question.)

Cashier: “Are you in love?”

(I was rejected by my crush two weeks ago, so the question doesn’t make me happy at all.)

Me: “No, not really…”

Cashier: *bummed* “…I’ll give you the discount anyway. I hate having to ask that.”

Roundup: The Most Popular Stories Of The Week

Right | February 14, 2016

Shake off the week of bad customers… with even more bad customers! Find for your reading pleasure below, a roundup of the most popular stories of the last week (February 7th – February 13th 2016)!

See more roundups here!

I Propose Kicking Him Out

, , , , , , | Right | February 14, 2016

(I work at an upscale, very romantic restaurant. Valentine’s Day is our biggest night of the year; we’re booked solid for weeks in advance. It’s not uncommon for people to propose, so I’m not surprised when I see another waiter putting an engagement ring in a cake. A few moments later, I hear the woman shrieking “yes!” and clapping. Another couple flags me down.)

Male Customer: “What’s happening over there?”

Me: “I think it was a proposal.”

Female Customer: “Oh, that is so romantic!”

Male Customer: *frowns at me* “You’d better cancel the champagne, then.”

Me: “Sir?”

Male Customer: *stabs at his plate* “You can forget the champagne and the strawberries. You’ve ruined the surprise now.”

(The female customer and I exchange looks.)

Me: “Sir?”

Male Customer: “You let that guy propose. I can’t propose now. I’ll look like I’m copying him!”

Female Customer: “Propose?!”

Male Customer: “Not anymore. These idiots ruined it! How could you let someone else propose!”

Me: “Sir, I had no idea you were going to propose.”

Male Customer: “Well, how are you going to compensate me for your mistake?”

Me: “Sir?”

Female Customer: “Honey, it’s not her fault.”

Male Customer: “They ruined our evening. This should have been magical. I demand to see the manager!”

(I go and get the manager. The couple are whispering back and forth and don’t look happy. Other customers and giving them anxious glances.)

Manager: “Sir, is there a problem?”

Male Customer: “Yes! You ruined my evening by letting that man propose!”

Manager: “Sir, we are not responsible for guest’s proposals.”

Male Customer: “Yes, you are! You knew I was going to propose and your staff let him do it first! And I can’t propose after him!”

Manager: “Sir, I don’t know what we could have done to prevent this. Our staff cannot tell people not to propose.”

Male Customer: *yelling* “Yes, you can! I reserved a proposal!”

(By now a lot of guests are staring.)

Manager: “Sir, please keep your voice down.”

Male Customer: “No! I will not be treated like this. You ruined my entire evening and now you’re acting like I’m the bad guy!”

Manager: “Sir, if you do not calm down I will ask to you leave.”

(The man begins yelling, “Ruined!” over and over again, and starts throwing his food on the floor. We end up calling the police to get him out. Throughout all of this his companion silently watches. As the police drag him out, still screaming she opens her purse and puts a wad of cash on the table.)

Female Customer: “That’s for saving me from a terrible marriage. Have a good evening.”


This story is part of our Proposals roundup!

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