Not Fully Open Minded
(We are setting up a new store. The owners want to open as soon as possible so leave part of the store blocked off because it hasn’t been set up yet. An older woman approaches me.)
Customer: “What’s in that area?”
Me: “Nothing at the moment but it will be [Department] when it is.”
(She starts moving stock that we have blocking access into the area, as it’s dangerous to have customers wandering around in there.)
Me: “Sorry, you can’t go in there.”
Customer: “I want to see what’s in there.”
Me: “I can’t let you in there. There isn’t anything set up in there yet.”
Customer: *yelling at me* “HOW DARE YOU OPEN THE SHOP BEFORE YOU HAVE EVERYTHING SET UP?!”