Milking Young Minds
Me: “Good morning. You’ve reached [Company]. [My Name] speaking.”
Caller: “Hi, I’m calling from [Local Kindergarten] regarding your products.”
(I’m surprised but think she might want to know something for educational reasons since I can’t think of any possible way our products could be used in a kindergarten.)
Me: “Sure, go on! I’m happy to help you with your questions or put you through to somebody who can.”
Caller: “We’re soon hosting a carnival and I just wanted to make sure: Are your products safe to use on small children?”
Me: “Wait… WHAT?!”
Caller: “Aren’t you [Makeup Company]?”
Me: “No… we’re a manufacturer for mechanical milkers… for cows.”
Caller: “Oh… Oh, dear! I already thought your company name sounded weird. I’m very sorry. Please don’t tell anybody about this…”
(Turned out said makeup company had the same number as we did, only with a different area code. However, “But can we safely use that product on small children?” still is a running gag in our technical department.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.