Refunder Blunder, Part 40
(I work as a cashier at a chain craft store. One day a woman comes in with a return of a single plastic dog figurine — which we do not carry at our location — without a barcode, and with a receipt that does not match at all.)
Me: “Ma’am, do you have another receipt? This one does not have the item on it, and the dog does not have a barcode for me to scan.”
Customer: “That is the receipt. I know it is.”
Me: “But none of the items on this are even close; you have ribbon and a book on this receipt. I really need the correct receipt. We do not even carry this item at this location, so I can’t even get a barcode to look it up.”
Customer: “I WOULD LIKE TO SPEAK TO YOUR MANAGER!”
(My manager happens to be on the register next to me because we are pretty busy, and has heard the whole thing. She comes over and looks at the dirty, untagged dog, and at the receipt, and tells her the same thing I did.)
Customer: *shrieking* “I BOUGHT THIS FROM ANOTHER [STORE]! YOU GUYS ALL CARRY THE SAME STUFF! YOU HAVE TO TAKE IT BACK!”
Manager: “I’m sorry, ma’am, but I have no proof that you bought this here, and we do not even carry it at this location.”
Customer: “LOOK AT THE RECEIPT! IT IS ON THE RECEIPT!”
Manager: “The item does not match any of the items on the receipt.”
Customer: “THIS IS THE ONE THEY GAVE ME WHEN I BOUGHT IT!”
Manager: “Then you should bring it back to them, and I’m sure they’ll take care of you.”
(She continues to insist loudly over and over that my manager has to take it back because she bought it at a different location of the same store. Turns out the store she bought it at is a whole five minutes away. My manager finally caves and manually refunds the book on the receipt, since it is a similar price. All the while, the woman continues shouting at her.)
Manager: “Here you go, ma’am. Have a nice day.”
Customer: “I HOPE YOU HAVE A BETTER DAY, AND DON’T TREAT YOUR OTHER CUSTOMERS LIKE THIS!”
Related:
Refunder Blunder, Part 39
Refunder Blunder, Part 38
Refunder Blunder, Part 37
Question of the Week
Have you ever served a bad customer who got what they deserved?
