Refunder Blunder, Part 39

, , , , , | Right | July 24, 2018

(A customer comes into the store to return a Wii console.)

Me: “Do you have the receipt?”

Customer: “Oh, it’s in my car; I’ll go get it.”

(He comes back in and hands me a crumpled receipt, folded over.)

Me: *looks at receipt* “Sir, this receipt is for [Competing Store].”

Customer: “So?”

Me: “So, I can’t give you a refund if you didn’t purchase it from here.”

Customer: “But you sell these here, so I should be able to return it here.”

Me: “Yes, sir, we sell them here, but you gave your money to [Competing Store], not to [Our Store], so we can not return the money we never had in our possession. That’s a loss for our company, and a gain for our competitor, and I wouldn’t even be able to sell this system as new because it has been opened and played.”

Customer: “Let me speak to your manager!”

Me: “I am the manager on duty at this time, but I will tell you that even our corporate office will tell you the same thing.”

Customer: “But you have Wiis here! I don’t see the problem!”

Me: *mentally slams head into counter repeatedly*

Related:
Refunder Blunder, Part 38
Refunder Blunder, Part 37
Refunder Blunder, Part 36

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