Refunder Blunder, Part 39
(A customer comes into the store to return a Wii console.)
Me: “Do you have the receipt?”
Customer: “Oh, it’s in my car; I’ll go get it.”
(He comes back in and hands me a crumpled receipt, folded over.)
Me: *looks at receipt* “Sir, this receipt is for [Competing Store].”
Customer: “So?”
Me: “So, I can’t give you a refund if you didn’t purchase it from here.”
Customer: “But you sell these here, so I should be able to return it here.”
Me: “Yes, sir, we sell them here, but you gave your money to [Competing Store], not to [Our Store], so we can not return the money we never had in our possession. That’s a loss for our company, and a gain for our competitor, and I wouldn’t even be able to sell this system as new because it has been opened and played.”
Customer: “Let me speak to your manager!”
Me: “I am the manager on duty at this time, but I will tell you that even our corporate office will tell you the same thing.”
Customer: “But you have Wiis here! I don’t see the problem!”
Me: *mentally slams head into counter repeatedly*
Related:
Refunder Blunder, Part 38
Refunder Blunder, Part 37
Refunder Blunder, Part 36
