Groomed For Disappointment
(I work as a mobile pet groomer. A client leaves this message on the phone on a Tuesday.)
Client: “Hi, I’m new and from [City]. I have a Schnauzer and a Shih-Tzu that need grooming; it’s been a while. I’m not working this summer and am very open for times, so your soonest available appointment.”
Me: *calling back that afternoon* “Hi, I’m just getting back to you after you left us a message. We do have an opening due to a cancellation this Friday afternoon.”
Client: “Oh, yeah, Friday isn’t good for me. Do you have anything sooner, even if it’s just one dog?”
Me: “I’m sorry, but this Friday is the soonest opening, and the next is in July.”
(July is over two weeks away.)
Client: “Well, that’s too far out! I’ll just have to get him groomed somewhere else; I need this week, but not Friday, or this weekend, but not tomorrow. Bye.”
(She wanted in right away — which rarely happens for mobile grooming — and she wasn’t really free, and it was not even really summer yet… She never asked the prices, either.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.