Groomed For Disappointment

, , , | Right | August 29, 2018

(I work as a mobile pet groomer. A client leaves this message on the phone on a Tuesday.)

Client: “Hi, I’m new and from [City]. I have a Schnauzer and a Shih-Tzu that need grooming; it’s been a while. I’m not working this summer and am very open for times, so your soonest available appointment.”

Me: *calling back that afternoon* “Hi, I’m just getting back to you after you left us a message. We do have an opening due to a cancellation this Friday afternoon.”

Client: “Oh, yeah, Friday isn’t good for me. Do you have anything sooner, even if it’s just one dog?”

Me: “I’m sorry, but this Friday is the soonest opening, and the next is in July.”

(July is over two weeks away.)

Client: “Well, that’s too far out! I’ll just have to get him groomed somewhere else; I need this week, but not Friday, or this weekend, but not tomorrow. Bye.”

(She wanted in right away — which rarely happens for mobile grooming — and she wasn’t really free, and it was not even really summer yet… She never asked the prices, either.)

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