Pull Up Your Socks And Wine About It
I work in a store that sells almost nothing but wine and wine-related items (bottle openers, some wine books, etc.) but nothing else. A customer walks up to my counter and puts down a pack of novelty socks.
Customer: “I want to return these.”
Me: “Uh… this is a wine store, sir.”
Customer: “Yes, and I want to return these.”
Me: “We don’t sell socks.”
Customer: “My wife bought these here and she didn’t like them, so I’m returning them.”
I hopelessly check the socks to make sure they’re not some wine-themed gift thing we might have sold and I didn’t notice, but nope. They’re just regular socks.
Me: “Sir, we don’t sell socks. I can’t refund an item we didn’t sell.”
Customer: *Sighs and tuts* “Get me your manager.”
The manager is summoned, and he tries the refund spiel all over again.
Manager: “Sir, please, look to your left. Take in that entire wall. What do you see?”
Customer: “Wine.”
Manager: “Now, please humor me here and look to your right. Take in that entire wall. What do you see?”
Customer: “Wine.”
Manager: “Good. We are in agreement. Is there anywhere in our store, anywhere at all, that looks like we might sell or refund socks?”
Customer: “Look, both my wife and my GPS told me to come here, and they can’t both be wrong.”
Manager: “Our 10,000 bottles of wine trump your wife.”
Customer: *Finally leaving, muttering angrily* “Pretty sure my wife can beat 10,000 bottles of wine.”
Yay for alcoholism?
Question of the Week
Have you ever served a bad customer who got what they deserved?
