Not Supporting Customer Support

, , , , , | Working | July 8, 2018

(I am on a family vacation to New Orleans. My parents buy tickets for a rock concert, and we go to the venue, only to come across the most unhelpful staff I’ve ever seen.)

Dad: “Where are we supposed to meet for the show?”

Security: “Over there.” *points to an area near the entrance of the venue* “May I see your tickets?”

(My dad shows him the email on his phone, and I can already tell from the guard’s reaction that we’re in for a rough experience.)

Security: “These aren’t tickets. There’s no barcode on these. You’ll have to go to the ticket office and have them try and print them for you.”

(While my dad and mom are visibly annoyed, we decide to go to the ticket office, anyway. In front of us is a man whose tone and annoyance only exacerbates my fear that we aren’t going to get much help. I don’t recall the conversation, but the man proceeds to leave with a very angry look on his face. Then it’s our turn.)

Dad: “We have tickets here, but the security guard said we can’t use them?”

(The worker looks at the email on my dad’s phone, and her confused look doesn’t really quell my fears.)

Worker: “We don’t support this company.”

Dad: “But we bought them!”

Worker: “Let me get my manager.”

(The workers calls over her manager who is waiting in the back, and she also has the same confused look.)

Manager: “We don’t support this company.”

Mom: *interjects and raising her voice* “What are you talking about?!”

Manager: “We only support [Company # 1] and [Company #2]. Not [Company #3]. I’ve never heard of [Company #3] in my life, and I don’t recognize this logo.”

Mom: “But it was on your site!”

Manager: “That may be, but we don’t support this company. There’s no barcode on this, either, so even if we did support it, we couldn’t print it, anyway.”

Me: “So, what do you recommend we do?”

Manager: “Take it up with the owners. I’m not at fault if you bought from a company that we don’t support.”

Mom: *begins to pretty much yell* “WELL, WHY DOESN’T THE F****** WEBSITE SPECIFY ANYTHING ABOUT COMPANIES THAT YOU SUPPORT OR DON’T SUPPORT?!”

Manager: “That’s not my problem. I didn’t design the website.”

Mom: *still yelling* “THIS IS THEFT, I TELL YOU! WHY DO YOU EVEN ALLOW COMPANIES YOU DON’T SUPPORT TO BE ON THE WEBSITE, ANYWAY?! CHECK THE SITE!”

Manager: “Again. Not my problem. You failed to read the policy.”

(We begin to walk away, but the manager interjects once again.)

Manager: “Take it up with the owners. It’s not my problem if people can’t comprehend basic instructions.”

Mom: “WHAT PART OF ‘IT’S NOT ON THE WEBSITE’ DO YOU NOT UNDERSTAND?! THIS IS F****** THEFT, I TELL YOU! WHY WOULD YOU NOT BOTHER TO FILTER OUT THE ILLEGAL COMPANIES ON YOUR OWN SITE?! YOU MADE IT! THE POLICY ISN’T EVEN IN THE MOST CONVENIENT SPOT, EVEN IF IT’S THERE!”

Me: “Mom, stop, stop, stop. It’s not worth it anymore. I don’t care who’s at fault, so long as we get the h*** away from this place.”

(We ended up bailing, and my mom called our bank to dispute the charges. What baffles me the most is that the website had no indication of this policy of ticket companies that they supported, nor did they make any attempt to check the site to verify our claims. In the end, I ended up writing a negative review on the website and got an apology from the owner.)

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