No Shrimping Violet, Part 2

I am working at a famous fast food chain and am serving a customer who ordered multiple burgers, fried, drinks, and one pack of shrimp worth 35€.

Me: “Sir. Unfortunately, we don’t have the shrimp that you ordered. We just ran out of stock a few minutes ago and I wasn’t notified yet.”

Customer: “I want my money back.”

Me: “Of course! Since you will not receive any shrimp, you don’t have to pay for them, either.”

I proceed to give the customer his 3€ something back and close the cash register again. I give the customer the rest of his order and end the order on my screen.

Customer: “No, I want all my money back. I will not buy anything here.”

Me: “You want to cancel your whole order because we don’t have shrimp?”

Customer: “Yes! You lied to me. I will not buy something from a person who lies to me!”

After ending an order, you cannot cancel it in the system. My manager had to take out the money manually to give it back to the customer. Later that evening, I had to explain to my store manager why my cash register was over 30€ in minus.

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No Shrimping Violet