Unfiltered Story #155109

, , , | Unfiltered | June 19, 2019

This sort of thing happens to me all the time.

Me: Hello, I have a question for you.
Store Associate: No.

Me: Hello, I have a question for you.
Store Associate: Forty-two.

Me: Hello, I have a question for you.
Store Associate: I don’t have an answer.

And my personal favorite-
Me: Hello, I have a question for you.
Store Associate: GREEN!

Makes me laugh every time!

A Very Bear-able Service

, , , | Hopeless | June 5, 2019

(I am staying at a large — several hundred rooms — four-star hotel in central Berlin, co-organising a congress for over 800 people. Our crew, including technicians, artists, and the like, could very well be sixty-something people. We almost take over the entire hotel for four days because we have rented all of the conference rooms, and our boss has requested that we get breakfast served earlier than usual — 5:30 — so that we can get to work early preparing everything. Needless to say, we are known. I am twenty-five at the time. I’m my boss’s second-in-command, a translator and interpreter in a foreign country working for a crew that does not know the local language. Through this, I get to know almost all of the hotel staff and I am very much known, too, because whenever something needs doing or taking care of, I am the one to contact anybody else in the hotel, and vice-versa; whenever anyone from the hotel wants anything from us, they come to me. This is the last day, it’s three or four am, the congress is almost over, and the people are just dancing in the main congress hall. I see my boss asleep at the sound mixing table, so I figured I’m permitted to hit the sack myself. I take the long elevator ride and walk up to my room, only to find that my key card is not working. I find my way down to the reception. Mind you, it’s been a very long few days.)

Me: *very tired* “Hello. My card seems to not be working anymore. Could you recode it for me?”

Clerk: *definitely older than my father* “Certainly. What is your room number?”

Me: “Room [number].”

Clerk: “Here you go. Can I get you anything?”

(I pause. At first, I don’t say anything; I don’t move because I am so very tired. The clerk is very, very polite with me. I notice a shelf with memorabilia from Berlin. As is the usual case with hotels, they are all VERY pricey. I notice a small teddy bear costing 32 Euros, which is a small fortune for me at the time, but I want to bring home something nice.)

Me: “Yes. Could I see that little bear, please?”

Clerk: *hands me the bear* “Here you are.”

Me: *looking at the bear, then slowly* “I will take it. Please sell it to me. I will pay cash.”

(The clerk takes the teddy bear from my hands, looks at it, and looks at me, and I don’t know why, but he says:)

Clerk: “I’m giving it to you as a gift.”

Me: *almost too tired to be surprised* “Really? Thank you very much, sir. Have a good night.”

(I walked off, very much stunned. The staff at this hotel were always very, very helpful. I felt the clerk took pity on me because I was so beat up, and he really didn’t have to make that gesture, but he did.)

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Unfiltered Story #149598

, , , | Unfiltered | May 7, 2019

Me:(I am currently training on the drivethru with my coworker, she is teaching me how to make certain drinks as they’re ordered) So you have to fill it to the pink line? (Drivethru sensor beeps)
Coworker: Hello welcome to Dunkin Donuts how may I help you?
Customer: I’ll have a hazelnut iced coffee extra extra
Coworker: What size?
Customer: Hazelnut
Coworker: What size?
Customer: Hazelnut
Coworker: Large, medium, small?
Customer: Medium
Coworker: (Off the speaker) Hazelnut isn’t a size

Unfiltered Story #139469

, , , | Unfiltered | February 12, 2019

(At the pharmacy I work at, we sell cards for buying cell phone minutes. Most of these cards have set amounts that you are able to purchase, usually multiples of $10. The register can only put those set amounts on to the card. A customer I recognize as someone who has given me trouble in the past walked into the store with someone else, grabbed a phone minute card and placed it on the counter)

Me:And how much would you like to put on this card?

Customer: 35 dollars, please.

(I look at the card, it clearly say $10 $20 $30 $40 in giant numbers)

Me: Im sorry, I can’t put $35 on this card. It only allows me to put in the amounts on the front.

Customer:…But I need $35 for my plan!

Me. I’m sorry, but I literally can’t put anything but whats on the card.

Customer: Hold on a second….

(The customer suddenly pulls out a cell phone and procceds to begin hitting numbers for a good 5 minutes. I can hear an automated voice coming from the other end. He then holds the phone up to me)

Cellphone: If your plan is for a monthly charge for $35, please press-

(He pulls the phone back)

Customer: SEE?!

Me:…

(I then explained and demonstrated that I literally could only put in what the register allows me. He seemed like he was gonna say something else on the matter, but luckily the person he was with saw the futility in the situation, convinced him to leave.)

Kindness Knows No Language Barrier

, , , , , | Hopeless Right | January 10, 2019

I’m a customer in a pharmacy in Berlin, behind an older man. I don’t speak German as I’m just a tourist, but he is very obviously driving the cashier crazy, pointing to everything five times and asking the price, wasting her time by debating the price, raising his voice, and flailing his arms about. Even though I can’t understand a word he is saying, his rudeness is clear! The cashier is doing a great job of staying calm, but he is visibly upsetting her.

When he finally leaves — some five minutes later, only having purchased one thing — I approach the register, smile, and roll my eyes. As she serves me, she chats away about the customer — made obvious from the things she points to while talking — and it’s clear from the relief on her face that she just needs to unload on someone who understands. I smile and nod and laugh when she laughs, and say, “Ja,” a couple of times, and she seems much calmer and happy by the end of the transaction.

Dear cashier, even though I didn’t understand a word you said, our conversation was wonderful and friendly; we both speak the universal language of “hating bad customers”!

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