No Country For Old (Wo)men
(I am on the phone helping a woman with her account.)
Me: “Lastly, before we continue, I need some additional information. What is your country of citizenship?”
Customer: “New York.”
Me: “Right, your state is New York. What is your country?”
Customer: “Oh! Manhattan.”
Me: “Manhattan is not a country; it’s an island. What country are you a citizen of?”
Customer: “I’m not. New York. Manhattan. I don’t know.”
Me: “So, you pledge allegiance to the flag of…?”
Customer: “I don’t know! Hold on.”
(I can hear her asking a woman near her.)
Customer: “My friend doesn’t know, either!”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
