Never Free From The Three
(A customer wants to buy a couple of pieces of fabric she’s found in our remnant bin. Remnants are supposed to half the price, but seeing as there’s a half-price sale on, I give her a further discount.)
Me: “You can have that piece for $3.”
Customer: “How much?”
Me: “$3.”
Customer: *questioning* “$3?”
Me: “Yes, $3.”
Customer: “How much?”
Me: “Three. Dollars.”
Customer: “That fabric’s usually $6.”
Me: “No, it’s $12.99 usually.”
Customer: “How much?”
Me: “Full price is $12.99.”
Customer: “No, how much do I get it for?”
Me: “$3, which is less than you should be paying for this length.”
Customer: “$3?”
Me: “Yes, $3.”
Customer: “How much was it?”
Next Customer: “$12.99; she’s already told you.”
Customer: “Oh… So, how much for that piece?”
(She hands me another fabric that is over-sized to be a remnant. I haven’t seen this fabric before; it’s a new one.)
Me: *after looking at the fabric* “This is soiled; you can have it for $3, as well.”
Customer: “Soiled?”
Me: “It’s got dirty marks on it.”
(She then stands for a couple of minutes, looking at the mark over and over.)
Customer: “Okay, I’ll take it. How much?”
Me: “$3; $6 for both”
Customer: “$6?”
Me: “YES, SIX!”
(She finally paid. She does this every time, trying to get extra discounts.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
