Should Have Checked

, , , , , | Right | December 6, 2017

(It was just announced that our store is closing. Since we are in liquidation, there are signs posted on the doors and at the registers that we do not take checks, nor any coupons. I am ringing out a customer who hands me a coupon.)

Me: “I’m sorry. We no longer accept coupons at this location due to our liquidation.” *seeing that she is starting to write out a check* “And we no longer take checks, either.”

Customer: “What! Since when?! I always write checks here.”

Me: *pointing at the sign at the register right where she’s standing* “Right here. It’s also on the door as you come in.”

Customer: “That’s ridiculous! I always write checks here! I don’t have another way to pay. I am never coming back here again!”

Me: “Okay.”

Sew Cheap!

, , , , , , | Working | October 19, 2017

(I am a shift leader at a craft and fabric store. Towards the end of my shift, the assistant store manager arrives to take over for the rest of the day, and joins me at the registers. I am cashing out a customer and making small talk before I give the ASM my report for the shift.)

Customer: “I was so surprised to see these [Sewing Machine]s on display! None of your other stores have anything like them.”

Me: “Well, we are a pretty large chain, so different locations will often have very different merchandise. Do you have your membership card with you today?”

(I scan through all of the customer’s fabric and notions before I scan the sewing machine sitting in her cart. My ASM has been watching my screen the whole time, looking worried, and as soon as I scan the sewing machine, she swears under her breath and bolts for the back of the store like someone lit her hair on fire.)

Customer: *confused and slightly offended* “Well, that was rude.”

Me: *equally confused, since the ASM is usually extremely cool-headed* “Yeah, I’m not sure what that was.”

(I turn to look at the screen and realize the problem: the sewing machine rang up at $0.01.)

Me: “Well, lucky you. That machine is only ringing up at a penny. Your total is [amount less than $20].”

Customer: “What?! Can I go buy the rest of the display?”

Me: “I’m afraid not; I think that’s why my manager just ran off like that. But since this one is already through the system, you’re welcome to take it.”

Customer: *no longer offended, and actually quite cheerful, she pays and takes her receipt* “Any wonder. Well, have a nice day!”

(Since there were no other customers to cash out, I hurried to the back to help my ASM pull the sewing machines off the floor. There were over a dozen of that model. It turns out that our general manager hadn’t read an email memo earlier in the week, which said to remove that line of sewing machines from display, as they had been discontinued and were slated to be returned to the manufacturer. They were meant to go out with the shipment truck’s return trip the day this occurred, but no one had informed me. Somehow, the GM saw the email title with the model number, and thought it was a memo to put them on display. They’d been sitting on the floor all week as a result. When the system deleted the merchandise from our database earlier in the day, it converted the price of the machines to one penny. Fortunately, after checking with other staff, we’d only sold two of the machines since the price change. The first time, either the cashier and customer hadn’t noticed the discrepancy, or hadn’t cared to report it to me.)

Very Animated About Getting You To That Movie

, , , , | Working | October 14, 2017

(It is well known at my store that I am a fan of anime, because I often wear hair ribbons or pins related to different series. The manager is as well, but she just displays it with a lanyard of soot sprites. At this time, I’m copying the schedule for the first week of the new year into my phone while she checks out a customer.)

Manager: “Hey, [My Name], do you like [Animated Movie]?”

Me: “Well, it’s one of the many by [Movie Director] I haven’t seen yet.”

Manager: *knowing smile* “[Nearby Theater] is showing it on the 5th, at 7 pm. Subbed. And it’s just $12.”

Me: “Okay, thanks!”

(It wasn’t until I walked out of the store and checked the schedule I just copied down for that date that I realized she scheduled me to get out of work an hour earlier than the time the movie starts so I could go see it. Best. Manager. Ever.)

I Don’t Work Here, Does Not Work Here, Part 28

, , , , , | Right | October 6, 2017

(I am on my lunch break, shopping at a fabric store. I am wearing a blue polo, khakis, sneakers, and my ID badge on a lanyard.)

Customer: “Sir! Sir! Over here! Sir!”

(I ignore the other customer, thinking she is calling for an employee. I keep browsing for the fabric marker I am looking for. Then an older gentleman puts his hand on my shoulder and violently turns me around.)

Customer’s Husband: “Hey, she was calling you!”

Me: “Why? I don’t know either one of you.”

Customer’s Husband: “She needs to know where the floral arrangements are!”

Me: “Then find someone who works here, dips**t, and don’t touch me.”

Customer’s Husband: “Oh, yeah? Let’s see that badge, smart-a**.”

(The customer flips my id badge around and sees that it is for a medical software company.)

Customer’s Husband: “Oh.”

Me: “Yeah, ‘oh.’ Why don’t you try someone wearing a red vest that says [Store] on the back? And try not to grab them; I hear you get better service that way.”

(The man apologized and went looking for an employee. I hope he calmed down and found someone to help them!)

One Of The Hallmarks Of Not Paying Attention

, , , | Right | August 7, 2017

(A customer comes into the fabric store where I am working the cash register. She is in an obviously upset state.)

Customer: “Do you carry sign-in registers for guests at funerals?”

Me: “I’m sorry, ma’am, we don’t carry those.”

Customer: “Oh, my gosh; I don’t know what I will do. I have tried everywhere and can’t find one.”

Me: “Well, have you tried the Hallmark store next door? They have all kinds of paper goods.”

Customer: “I thought I was at Hallmark’s.”

Me: *looking around at our 5000 bolts of fabrics and shelves of scissors and other sewing related items* “No, ma’am, this is [Store].”

Customer: “Well, why didn’t you say so? That’s just rude.”

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