Mother Nature Doesn’t Care About Your Convenience
(I’m facing shelves near the produce section when a frustrated customer approaches me.)
Customer: “Excuse me! Where are your peaches in produce?”
Me: “I’m sorry, sir, but peaches are out of season. We have canned or frozen ones.”
Customer: “No, I want fresh peaches. Can you check in the back?”
Me: “I’m certain we don’t have them. Fresh peaches won’t be available until the fall. We only have preserved peaches until then.”
Customer: “This is ridiculous. How come every single store I go to doesn’t carry fresh peaches? I’ve been driving all over town!”
Me: “No one is going to have them; peach trees only bear fruit in the late summer. At this point in the year, the peaches would just be flowers. Fresh peaches are only available for a limited time each year. “
Customer: “That’s ridiculous! Can’t they make them go faster?”
Me: “Peaches are strictly a cold-climate tree, so they can’t bear fruit year-round. All stone fruit trees need winters, then they bloom in the spring, and the peaches themselves take months to grow. Unfortunately, we just have to go by their schedule.”
Customer: “Well, that’s terrible customer service!”
Me: “Sir, the trees are doing the best they can.”
(He went away grumbling. I can understand a person not knowing about agriculture, but expecting prompt service from plants is really out of touch.)
Question of the Week
Have you ever served a bad customer who got what they deserved?