Not So Closed Minded All Year Long

, , , , | Right | January 8, 2018

(It’s a Saturday, and we were open for our normal hours, 9:00 am to 1:00 pm. It’s New Year’s Eve, but since it’s a short day, anyway, there is no change in our hours. It’s a common occurrence for customers to come up to the door after we’ve closed and test the door, but today is my new favorite. A customer approaches the door and we can see his shadow through the blinds. He sees the posted hours on the window.)

Customer: *dejected* “Oh, man! I just missed them.”

(The customer is quiet for a few seconds, and then tries to open the door very aggressively, turning the locked handle and shaking the door for about five seconds. Then, he gives up. It goes quiet for a moment, and then I see the shadow of the customer walk past the window, head hanging down, defeated.)

Me: *to coworker* “Did that really just happen? Did he actually verbally recognize that he missed us, but still go door-shaker on us, anyway?”

(The kicker? He didn’t actually “just miss” us. It was 1:30. He wasn’t even close.)

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